Gremlins Be Gone!

After a long and frustrating journey, my truck finally runs right. The work I had done was on, or around April 12 2010.

First a little background. My truck is a Dodge Ram 1500 4×4 quad cab with a 5.7L HEMI motor that I bought new in 2004 from Quinn Motors in West Point Virginia. I’ve had a number of issues with this dealership, but that is for another day. Do business with these people at your own peril. BEWARE!

It was determined that I had a leaky steering rack at my last inspection, so I told them to order the item and I would bring the truck back to complete the repair. During That time, I got an engine light that indicated a bad O2 sensor. I told them to go ahead and replace the O2 sensor when the did the other repair. At this point, my truck is running just fine.

I dropped off my truck the night before and put the keys in the drop box with instructions. I called later in the day and was informed that my truck would be ready that day, so I made arrangements to come to the dealer, pay, and have them leave my truck out so I could pick up my truck after my wife got off work.

Quinn Motors was closed when I got there, but my truck was parked out back with the keys locked inside as promised. I got in, turned the key, and began to back out. At that point, my truck began to shudder, sputter, and just run like crap. In denial, I let the truck sit for a couple of days, thinking that it was just a fluke and my truck would run fine the next time I started it. I was delusional, of course. My truck still ran like crap.

I called Vick at Quinn Motors, who told me to bring it by and they would check it out. I did, and he called me later to tell me that the problem was that I needed spark plugs. What???? Let’s back track. You put in a O2 sensor and then my truck runs like crap. Now you want to charge me $250.00 to put spark plugs in my truck that you just screwed up? Vick talked down to me and acted like a total ass h*** to me when I tried to explain the correlation between them working on my truck and my truck running like crap.

I did end up having MY mechanic put in spark plugs, boots, and wires. As I already knew, that wasn’t the problem. I knew they screwed something up, but the only thing that made sense, was that they may have put in a faulty O2 sensor that managed to operate without triggering a fault in the computer. I was on the verge of buying a new O2 sensor on my own and installing it, when I had a thought..

From the day I got my truck back, something hung in the back of my mind and wouldn’t go away. As I wrote earlier, I let my truck sit a couple of days after it was screwed up by Quinn Motors. What I didn’t tell you, is that when it sat for two days, the battery ran down. Not totally dead, but dead to the point that the starter wouldn’t turn the motor over. Well, with all of this churning in my brain, along with the fact that the mechanics of Quinn Motors apparently can’t find their asses with both hands and a flashlight; I thought, what if while plugging, and unplugging things like O2 sensors, they may have sent a spark, or surge to the computer that may have made it operate erratically.

To make a long story…. long, I headed straight for my truck when I got home from work last night and pulled the positive battery terminal. I let the truck sit all night to make sure all electronics would be completely void of any current, and the computer would re-boot when I restored power this morning. I hooked up the battery this morning and so far, it is running wonderfully.

Thanks Quinn Motors for the ineptness, the smart ass service manager, the frustration, and the pile of money I had to spend for nothing to track down the problem you caused. Please send your mechanics back to Chrysler service tech training, and your service manager to charm school. Vick could probably use a little mechanical training himself. While he was talking down to me, trying to make me feel like I was a mechanical idiot, he revealed that he had no idea that the second spark plug on each cylinder on the HEMI motor fired on the exhaust stroke. The layman doesn’t need to know this, but a Chrysler service manager probably should.

About Chris VanHonk

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3 Responses to Gremlins Be Gone!

  1. Jay says:

    I was one of the techs that can’t find my ass with both hands and a flashlight. This doesn’t even deserve any kind of a response but since you have made it personal… First you came in complaining about how bad your truck was running. I drove it and it ran fine. But to satisfy you completely I ran a misfire monitor on it and it showed cylinder misfires on nearly every cylinder. So suggested that you replace the spark plugs since these engines are funny about spark plugs in general. Such as type. Platinum’s are a no-no. Besides factory scheduled maint. said to replace them at 30k and you had over 50k on them. You were not charged for this as I told Vick not to charge you since I didn’t find anything wrong with the truck. So I don’t see what you are whining about.
    When you bring your vehicle to a repair facility you should give them all the info you can as a dead battery would have caused the PCM to temporarily lose it’s memory,which would cause your truck to run poorly. Once the battery is charged the symptoms would go away. As far as I know no one was told about the battery.
    I tried seeing your point of view but I couldn’t get my head that far up my ass.

  2. Yes.. I had plugs replaced as per your expert suggestion. I also replaced the boots and wires, but I see you miss the point, again. You guys put in an O2 sensor and my truck began to run like crap. At first it was only when cold, and then all the time. I was afraid at times to pull out in traffic, but I’m not surprised that it ran fine for you. It did indeed run embarrassingly rough, especially when cold (as the multiple misfires may have indicated to you). I fixed it, not you professionals, so please remember that when you run your mouth. If you continue to get nasty, I may just put a big sign on the back of my truck stating the problems I continue to have with Quinn motors. I’m sure the boss will be happy when he sees that you were the reason for the extra public exposure….. Keep digging.

    Oh, and I now have matching IP addresses for your post yesterday, calling me a f’ing idiot. The Quinn’s will be notified of this as well. It proves that you posted both comments.

  3. Jay says:

    Didn’t you basically say that i was the same thing when you said I couldn’t find my a– with both hands and a flashlight?? Beside I didn’t write any other comments. Everyone has access to my pc. I wouldn’t write anything anon. as you can see.
    Now you know how others feel when you make judgemental comment about someone when you know nothing about them.

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